I volunteered recently to help find a venue for the IAAP conference in April, by calling hotels in Rochester to find out their rates. While I was scouting around for hotels, I e-mailed the Radisson, through their website. I received excellent customer service: Tarrie Kissane and Carole Diaz were very helpful, and professional in answering my questions. The president of IAAP decided to go with one of the other hotels that she had on her list. However, I was so impressed with the customer service I received (which is becoming increasingly rare) that I wanted to tell other people. I highly recommend the Radisson for conferences. They are near the Rochester Convention Center.
Great Customer Service